Customer Satisfaction Survey

Please take a moment to let us know how we are doing. We would love your feedback!

Name *

First

Last

Email *

How long have you been a customer? *

• 0-1 year
• 1-4 years
• 5+ years

Which of our services have you used? *

• Roofing Repair / Replacement
• Skylight Repair / Replacement
• Siding
• Gutters
• Remodeling

What city / state are you located in? *

Did you consider similar services during your research prior to purchasing?

• Yes
• No

How did you hear about us?

How satisfied are you with *

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Purchase Process	Very UnsatisfiedPurchase Process Very Unsatisfied	UnsatisfiedPurchase Process Unsatisfied	NeutralPurchase Process Neutral	SatisfiedPurchase Process Satisfied	Very SatisfiedPurchase Process Very Satisfied
Customer Service	Very UnsatisfiedCustomer Service Very Unsatisfied	UnsatisfiedCustomer Service Unsatisfied	NeutralCustomer Service Neutral	SatisfiedCustomer Service Satisfied	Very SatisfiedCustomer Service Very Satisfied
Product Quality	Very UnsatisfiedProduct Quality Very Unsatisfied	UnsatisfiedProduct Quality Unsatisfied	NeutralProduct Quality Neutral	SatisfiedProduct Quality Satisfied	Very SatisfiedProduct Quality Very Satisfied
Product Value	Very UnsatisfiedProduct Value Very Unsatisfied	UnsatisfiedProduct Value Unsatisfied	NeutralProduct Value Neutral	SatisfiedProduct Value Satisfied	Very SatisfiedProduct Value Very Satisfied
Service Response	Very UnsatisfiedService Response Very Unsatisfied	UnsatisfiedService Response Unsatisfied	NeutralService Response Neutral	SatisfiedService Response Satisfied	Very SatisfiedService Response Very Satisfied

Please rate your satisfaction with *

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Wait time	Very UnsatisfiedWait time Very Unsatisfied	UnsatisfiedWait time Unsatisfied	NeutralWait time Neutral	SatisfiedWait time Satisfied	Very SatisfiedWait time Very Satisfied
Support staff knowledge	Very UnsatisfiedSupport staff knowledge Very Unsatisfied	UnsatisfiedSupport staff knowledge Unsatisfied	NeutralSupport staff knowledge Neutral	SatisfiedSupport staff knowledge Satisfied	Very SatisfiedSupport staff knowledge Very Satisfied
Response received	Very UnsatisfiedResponse received Very Unsatisfied	UnsatisfiedResponse received Unsatisfied	NeutralResponse received Neutral	SatisfiedResponse received Satisfied	Very SatisfiedResponse received Very Satisfied
Sales representative activities	Very UnsatisfiedSales representative activities Very Unsatisfied	UnsatisfiedSales representative activities Unsatisfied	NeutralSales representative activities Neutral	SatisfiedSales representative activities Satisfied	Very SatisfiedSales representative activities Very Satisfied

How likely are you to

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
Buy from us again	Very UnlikelyBuy from us again Very Unlikely	UnlikelyBuy from us again Unlikely	NeutralBuy from us again Neutral	LikelyBuy from us again Likely	Very LikelyBuy from us again Very Likely
Recommend us to a friend	Very UnlikelyRecommend us to a friend Very Unlikely	UnlikelyRecommend us to a friend Unlikely	NeutralRecommend us to a friend Neutral	LikelyRecommend us to a friend Likely	Very LikelyRecommend us to a friend Very Likely

Additional comments or suggestions

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